An explanation of our new shipping chargePosted: March 23, 2012
Earlier this week we put in place a new shipping charge of $4.95 per order for shipping within the US (international shipping is not changing) & I know some of you are feeling a little peeved about it. I’d like to offer an explanation of why we had to start charging for shipping, why we went with a per-order rate rather than a per-weight rate, and then hear your thoughts & opinions on the matter. I always listen to you guys & always take your opinions to heart, so let me hear it (in a nice way, please).
When we opened in 2008, you could buy our snap-less fitted for $25 (plus $3 shipping). Today, you can buy our snap-less fitted for $25 with free shipping. Since 2008, our cost on raw goods has gone up almost 40% on some materials. We have absorbed every price increase that has come down the line, offered free shipping, and a 10% off code on re-orders. We couldn’t continue to do all this and stay profitable.
So we decided to do away with the free shipping. I really didn’t want to because, as someone who does a lot of on-line shopping, I totally go where there’s free shipping. But I’m not Amazon, I’m just a mom with a teeny tiny business that I’m trying to make work. The next best thing to free is a flat rate, order as much as you want and it’s only $4.95 to ship it all. We looked at over a year’s worth of sales orders, and most orders consist of 2+ diapers. Two one-size diapers cost $5.20 to mail, so order at least two and you’re coming out ahead. Shipping three newborn diapers costs $5.20, so order at least three and you’re making out.
Where it really matters is for the families buying Terry Squares bundles and Loops bundles. The bundles can cost as much as $16 to ship, so $4.95 is a much better option.
If you’re only ordering a snappi, then the $4.95 shipping feels like a rip off. I understand that. But I hope you know we’re not in this to rip anyone off. We made our decision based on what most customers order, so that it benefits most people.
So, tell me…would you prefer to keep the $4.95 per order shipping, or go to a weighted system where you’ll pay actual shipping costs?
Oh, PS: you can use ‘freeship’ through Monday for free shipping, to help ease the transition into our new shipping charge 🙂